Covid-19 : all answers to your questions
Dear Customers,
Following the announcement of the national confinement for 4 weeks, we would like to inform you that we maintain our activity throughout this period. With the approach of the end of the year celebrations, Happy-Post is also doing its best to ensure the handling and the shipment of your parcels in France and everywhere in the world.
You will find below our answers to your different questions:
[This page was updated on 30/10/2020]
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Is it still possible to drop off your package at a drop-off point?
YES. You can drop off your parcel in one of the 4500 open Mondial Relay Points or in one of the 8500 open Chronopost PickUp. The Mondial Relay or Chronopost drop-off points proposed on our website are up to date and accept to receive your parcels. These parcels are then collected and routed to our hub to be processed and shipped to the final destinations.
To be sure that your parcel will be collected, we invite you to privilege the "Essential" stores like food stores (supermarkets, bakeries...), dry cleaners and laundries... If however, your parcel was deposited in a relay which closes during the confirment, it will be dispatchable only during the deconfinement. Do not hesitate to ask your shopkeeper if he remains open during the period.
For any information, you can contact our Customer Service: serviceclient@happy-post.com
Is it possible to opt for home collection of my packages ?
Home collection is still available in metropolitan France. Depending on the evolution of sanitary measures, it is possible that certain cities or postal codes are no longer served. We will inform you.
Are your services still available?
Yes - Our teams remain mobilized and continue to process your parcels from our platform in Pantin (93) in compliance with health measures. We have extended our working hours, including Saturdays, to meet the high volume of parcels to be processed during the end-of-year period. We have introduced telecommuting for teams who can work remotely.
Our Customer Service is also available Monday through Friday only by email or Facebook.
Can I continue to ship my parcels in France and abroad?
Yes, our website remains accessible. You can still continue to ship your packages anywhere in the world. Please choose the Premium solution to reduce delays. We invite you to consult the status of our shipping countries on our dedicated page by clicking here.
Which countries do you continue to ship to?
At this time, we maintain shipping capacity to almost all countries. We invite you to consult the status of our shipping countries on our dedicated page by clicking here.
My home collection has not been made, what should I do ?
In the current context, it is possible that your collection has not been made. In this case, we invite you to contact our Customer Service to schedule a new collection as soon as possible.
Will my package be delivered on time?
Delivery times have improved significantly since the first containment phase. However, in this context, delivery times may be extended. We cannot commit ourselves on the delivery times or guarantee them. To reduce delivery times, you can opt for the Premium solution.
My package was not delivered on time, will I receive a refund?
We cannot guarantee delivery times. That is why during this period, no refunds will be made for late delivery.
How will my packages be delivered?
You can choose to have your package delivered to a mailbox (Tracking Solution) or directly to the recipient (Tracking and Signature or Premium Solutions). You can also opt for delivery in a relay. Please note: the recipient's signature on delivery is no longer required and may not be requested.
The status of my package has not changed, should I worry ?
Delivery times may be extended by several days during this period. So don't worry. For any information, you can contact our Customer Service: serviceclient@happy-post.com. Remember to indicate your order and parcel numbers.