Delivery service alerts
Last updated: 03/24/2026
Find all important information that may impact the collection and delivery of your parcels worldwide.
03/24/2026
SHIPMENT DELAYS TO ASIA, OCEANIA, ALGERIA AND TUNISIA
Shipments to several destinations are currently experiencing delays due to airspace closures and security restrictions in the Middle East. These affect international transport routes, leading to longer transit times.
The following destinations are impacted:
- Asia
- Oceania
- Algeria
- Tunisia
Delivery times to these regions may be longer than usual.
What this means for you
- Your parcel may take longer to reach its destination
- Tracking updates may be less frequent during transit
- Express services are prioritised where possible
Support for your shipments
We are working closely with our logistics partners to identify identify alternative routing solutions and minimise delays across affected routes.
03/03/2026
MIDDLE EAST SHIPMENTS TEMPORARILY SUSPENDED UNTIL FURTHER NOTICE
Several destinations in the Middle East are temporarily suspended until further notice. Because of airspace closures and security restrictions, shipments to these countries cannot be accepted until normal operations resume.
Temporarily suspended countries:
- Oman
- Jordan
- Bahrain
- Qatar
- Iraq
- Lebanon
- Kuwait
- Israel
- Saudi Arabia
- United Arab Emirates
We are actively working on alternative routing solutions and doing everything possible to minimize disruption, but please note that delivery times may be affected due to longer transit routes or reduced capacity.
We are closely monitoring the situation and will provide further updates as soon as there are any changes affecting these destinations.
⚠️ Important Information – Delivery Delays
Due to significant global capacity constraints, particularly on routes beyond the Middle East, delays are to be expected. This is caused by:
- Saturated carriers
- Longer flight routes resulting in reduced cargo capacity
Affected destinations with active alternative solutions:
- Australia (AU)
- Vietnam (VN)
- Cambodia (KH)
- China – Guangzhou (CN/CAN)
- South Africa (ZA)
- Tanzania (TZ)
- Bangladesh (BD)
- Thailand (TH)
- South Korea (KR)
- Japan (JP)
- Hong Kong (HK)
- India (IN)
- Algeria (DZ)
- Tunisia (TN)
Due to the current situation, significant delays are expected for shipments to Japan and South Korea.
This situation is leading to longer flight times for carriers, as well as last-minute offloading due to constantly changing flight plans.
We thank you for your understanding and patience during this period.
Thank you for your understanding and patience during this period.
08/12/2025
SUSPENSION OF POSTAL AND FEDEX SHIPMENTS TO THE UNITED STATES
Due to recent changes in U.S. customs regulations, the duty and tax exemption of USD 800 for imports will no longer apply as of August 29th, 2025.
As a result, we have been forced to suspend all postal and FedEx shipments to the United States, with immediate effect and until further notice.
Our commercial Express service (DHL) remains available and is currently the only alternative for your shipments.
We are actively working with our carrier partners to identify a viable solution that will allow us to resume postal shipments to the United States as soon as possible.
This page will be updated with the latest information, and we will inform you as soon as the service is restored.
For more details, please visit our page: Suspension of Postal and FedEx Shipments to the United States.
Thank you for your understanding.
CURRENT DISRUPTIONS
- Russia and Belarus: Our delivery services remain suspended to these destinations until further notice.
- Belgium: Independence Day 21th of July 2025, no distribution of parcels
PUBLIC HOLIDAYS
Public holidays may cause delays in the processing and delivery of your parcels.
EUROPE
- 21/07: Belgium – Independence Day
- 01/08: Switzerland – National Holiday
- 04/08: Iceland – Commerce Day
- 04/08: Ireland – August Bank Holiday
- 05/08: Croatia – Victory and Homeland Thanksgiving Day
- 14/08: Vatican City – Vigil of Assumption Day
- 15/08: International – Assumption Day
- 15/08: Italy – Ferragosto
- 29/08: Slovakia – Slovak National Uprising Day
HORS EUROPE
- 21/07: Japan – Marine Day
- 11/08: Japan – Mountain Day
- 11–12/08: Thailand – H.M. Queen Mother’s Birthday Holiday
- 13/08: Tunisia – Women’s Day
- 14/08: Morocco – Oued Ed-Dahab Day
- 15/08: International – Assumption Day
- 20/08: Morocco – Revolution Day
- 21/08: Morocco – Youth Day
DELAYS
| Europe | Non-Europe |
|---|---|
| Croatia Denmark Estonia Finland Greece (new) Iceland Latvia (new) Poland (new) Romania Slovenia |
Canada Colombia Indonesia Israel Japan (new) Korea (new) Morocco (new) New Zealand South Africa Taiwan (new) Ukraine |
07/10/2025
CURRENT DISRUPTIONS
- Russia and Belarus: Our delivery services remain suspended to these destinations until further notice.
PUBLIC HOLIDAYS
Public holidays may cause delays in the processing and delivery of your parcels.
EUROPE
- 14/07: France – Bastille Day
- 21/07: Belgium – Independence Day
NON-EUROPE
- 21/07: Japan – Marine Day
DELAYS
| Europe | Non-Europe |
|---|---|
| Croatia Denmark Estonia Finland Iceland Romania Slovenia |
Canada Colombia Indonesia Israel New Zealand South Africa Ukraine |
06/18/2025
CURRENT DISRUPTIONS
- Russia and Belarus: Our delivery services remain suspended to these destinations until further notice.
PUBLIC HOLIDAYS
Public holidays may cause delays in the processing and delivery of your parcels.
EUROPE
- 19/06: International – Corpus Christi
- 20/06: Sweden – Midsummer Eve
- 24/06: International – St. John’s Day
- 14/07: France – Bastille Day
- 21/07: Belgium – Independence Day
NON-EUROPE
- 19/06: International – Corpus Christi
- 19/06: United States – Juneteenth
- 01/07: Canada – Canada Day
- 01/07: Hong Kong – Special Administration Day
- 07/07: Kazakhstan – Capital City Day Holiday
- 21/07: Japan – Marine Day
DELAYS
| Europe | Hors Europe |
|---|---|
| Danemark Islande Roumanie Slovénie |
Afrique du Sud Canada Colombie Indonésie Israel Ukraine |
06/11/2025
CURRENT DISRUPTIONS
- Russia and Belarus: Our delivery services remain suspended to these destinations until further notice.
PUBLIC HOLIDAYS
Public holidays may cause delays in the processing and delivery of your parcels.
EUROPE
- 19/06: International – Corpus Christi
- 20/06: Sweden – Midsummer’s Eve
- 24/06: International – St. John’s Day
NON-EUROPE
- 19/06: International – Corpus Christi
- 19/06: United States – Juneteenth
DELAYS
| Europe | Non-Europe |
|---|---|
| Denmark Iceland Romania Slovenia |
Canada Colombia Indonesia Israel South Africa Ukraine |