Real-time parcel tracking

Your parcel is very important to us. Use our tracking service to find out instantly where it is at the click of a button.

Parcel tracking

How can I track my Happy-Post parcel?

Take advantage of the real-time online parcel tracking tool offered by Happy-Post to simplify your shipments within France and internationally.

Once your parcel is shipped, check the tracking information in your "My Orders" section. If you don't have the shipment number, contact our customer service to obtain it.

Then, enter your parcel number (starting with 1). From there, you can track your parcel step by step until its delivery to its destination.

Why does my package tracking indicate a delivery to another destination?

The first tracking number you receive in your "My Orders" area allows you to follow your parcel to our parcel verification centre. Once verified, we will apply the final destination label. Once scanned, you'll find the international number on the tracking page of our website, allowing you to track your package to its final destination.

What are your delivery times?

Delivery times may vary depending on the destination of your parcel and the option chosen for collection and delivery. Estimated delivery times are indicated when you place your order, but it is important to note that these are only estimates based on current delivery times. Several factors can influence the delivery times of your parcels, such as: logistical problems, order processing problems, customs problems, high delivery volumes, problems with delivery partners, weather conditions.

How do I know if the parcel has been delivered?

To check if your parcel has been delivered, you can follow these steps:

  1. Log in to your account on our website, then access the “Track” section.
  2. Look for the tracking number associated with your package. You can find it in your order information.
  3. Enter the tracking number in the box provided and click on “Search”.
  4. The tracking page will display the details of your package, including its current status. If the package has been delivered, this information should be shown along with the delivery date.

If you have any concerns or questions regarding the delivery of your package, please do not hesitate to contact our customer service department at serviceclient@happy-post.com.

Frequently Asked Question about Parcel Tracking

What do tracking statuses like "In Transit," "Out for Delivery," or "Delivered" mean?

What should I do if my package shows "Delayed" or "Delivery Issue" in the tracking status?

Can I receive tracking updates via email or SMS?

What should I do if the tracking indicates that my package has been delivered, but I haven’t received it?

How can I retrieve a package that couldn't be delivered?

Are the tracking information updates in real time?

Is there a tracking option for international shipments?

Is it possible to authorize a third party to pick up my package?