How to Return a Parcel to China
Returning a parcel to China can quickly become stressful: customs procedures, varying delivery times, carrier selection, seller requirements, shipping costs… Yet with the right methods and some preparation, the process can be smooth and well controlled. Whether you are returning a faulty product, an incorrect order or simply an item that does not suit you, this guide takes you step by step through everything you need to return your parcel to China with complete peace of mind.
To return a parcel to China successfully, careful preparation is essential. It’s not just about packing the product, but also understanding the seller’s requirements, gathering the necessary documents, choosing a reliable carrier and, if needed, insuring the parcel. Proper preparation helps avoid refusals, customs delays, and loss during transport, while securing your refund or exchange. This section guides you through each step so you can begin your return to China calmly and confidently.
Before preparing your parcel, it’s vital to know the seller’s return conditions. Each shop, marketplace or Chinese seller has its own rules regarding return deadlines, eligible products and procedures for obtaining a return authorisation.
Some platforms require returns within 7 or 14 days, while others allow longer periods up to 30 days. Certain items—such as electronics, consumables or personalised products—are only refundable under specific conditions. It is also crucial to check whether return costs are your responsibility or covered by the seller. Understanding these rules from the outset helps you avoid refused returns or unnecessary steps.
Before sending anything, contact the seller to obtain their approval. Most Chinese shops require prior authorisation, often in the form of an RMA (Return Merchandise Authorisation) number, which must be written on the parcel to facilitate its reception.
This step also allows you to confirm the exact return address, which is not always located in China: some sellers use European warehouses or third-party logistics centres. An incorrect address can lead to the parcel being lost or returned to the sender. Always obtain written confirmation and keep it safe to secure your return.
Returning a parcel to China involves several key steps: preparing the parcel, using the correct packaging standards, providing accurate customs declarations, tracking your shipment closely and possibly taking out insurance. Each step plays a crucial role in the success of your return.
Returning a parcel to China requires careful preparation. To ensure it arrives in good condition:
For specific products such as electronics, liquids or textiles, ensure the packaging complies with safety and shipping standards.
Good preparation reduces the risk of refusal and makes refund processing easier.
Any parcel sent outside the European Union must go through customs. A proper declaration (CN22 or CN23, depending on the weight and contents) is essential to avoid delays or unexpected fees.
Always indicate:
“Returned goods – no commercial value” to signal that it is a return and not a sale. Attach the original invoice and any documents requested by the seller.
If you wish, you can also take out shipping insurance to cover the parcel’s value in case of loss or damage, especially for high-value items.
Once shipped, keep the tracking number and proof of posting. Tracking allows you to see where the parcel is and react quickly in case of a delay or issue.
Some Chinese platforms use local tracking once the parcel arrives in China. Share the tracking number with the seller to speed up confirmation of receipt and the refund process.
Despite all precautions, issues can occur: customs blockage, loss, or refusal by the seller. If this happens:
To simplify your international returns and shipments, Happy-Post offers a practical, fast and reliable solution for individuals and professionals.
Happy-Post enables you to send parcels to China up to 25 kg, with dimensions suitable for air transport (sum of dimensions < 150 cm, each side < 100 cm). The system automatically calculates volumetric weight and optimises packaging to reduce your costs.
Several options are available:
This flexibility allows shipments to be adapted to both individuals and businesses.
Happy-Post provides connectors for Shopify, Wix and other platforms, allowing you to:
Full tracking ensures parcel traceability up to final delivery, which is essential for secure returns and faster refunds or exchanges.
Happy-Post combines reliability, speed and savings. Through Landmark Global, it benefits from facilities close to major European transport hubs and serves more than 250 destinations, including China. Preparation, secure transport, full tracking and flexible options: everything is designed to simplify your international returns and shipments.
Some Chinese shops and marketplaces are highly popular among international buyers. Each has its own rules for returning a parcel to China, and knowing these specifics helps you avoid problems or refusals.
AliExpress is one of the most widely used platforms for shopping in China. For a return to China:
Some returns may be free through local warehouses, depending on the seller and your country.
Shein is a Chinese brand founded in Nanjing in 2008, specialising in online fast fashion. To return a parcel to Shein:
For returns to Taobao or Tmall, specialised logistics services such as Happy-Post make the process and tracking easier.
Returning a parcel to China no longer has to be complicated. By following the key steps — seller authorisation, parcel preparation and customs forms — you can handle returns smoothly and confidently. For an even simpler and more secure process, Happy-Post is the ideal partner: full tracking, competitive rates and solutions adapted to all international shipments. With the right habits and the right carrier, returning parcels to China becomes fast, reliable and stress-free.
To return a parcel to China from France, start by checking the seller’s return policy and obtaining their approval as well as the correct address. Then prepare your parcel, complete the customs declaration (CN22 or CN23) and choose a reliable tracked carrier to secure the return.
To return a parcel to China, you generally need:
The price depends on the weight, size and chosen carrier. Standard postal rates usually start around €15–20 but can reach €50–100 or more for large or express parcels. Specialised solutions such as Happy-Post help reduce the cost of returns to China.
Delivery times vary depending on the option chosen:
These times may increase during busy periods or if Chinese customs require additional checks.
Yes, if the return conditions are not met: missed deadline, used product, missing RMA number, incorrect shipping address or damaged parcel. Carefully reading the seller’s policy and keeping all proof of posting is essential.
If your parcel is blocked, customs may request:
Yes, it is strongly recommended to write “Returned goods – no commercial value” to indicate that it is a return and not a sale. This helps reduce taxes and simplifies customs clearance.
Yes. Most carriers offer complete or partial tracking. Some systems switch to local Chinese tracking once the parcel arrives in China. Tracking is essential to avoid disputes with the seller.
Contact the carrier immediately to check the parcel status. Depending on the shipping conditions and declared value, compensation may be possible. If the return is linked to a marketplace such as AliExpress, eBay or Amazon, you can open a dispute to claim a refund.
For returns to China, traditional postal services work for non-urgent parcels, while express carriers offer more reliable tracking. Happy-Post is ideal for sending or returning parcels to China thanks to its competitive prices, full tracking and reliability.
Preparing an Effective Parcel Return to China
To return a parcel to China successfully, careful preparation is essential. It’s not just about packing the product, but also understanding the seller’s requirements, gathering the necessary documents, choosing a reliable carrier and, if needed, insuring the parcel. Proper preparation helps avoid refusals, customs delays, and loss during transport, while securing your refund or exchange. This section guides you through each step so you can begin your return to China calmly and confidently.
Understanding the Seller’s Return Policy Before Taking Action
Before preparing your parcel, it’s vital to know the seller’s return conditions. Each shop, marketplace or Chinese seller has its own rules regarding return deadlines, eligible products and procedures for obtaining a return authorisation.Some platforms require returns within 7 or 14 days, while others allow longer periods up to 30 days. Certain items—such as electronics, consumables or personalised products—are only refundable under specific conditions. It is also crucial to check whether return costs are your responsibility or covered by the seller. Understanding these rules from the outset helps you avoid refused returns or unnecessary steps.
Contact Customer Service to Obtain Return Authorisation
Before sending anything, contact the seller to obtain their approval. Most Chinese shops require prior authorisation, often in the form of an RMA (Return Merchandise Authorisation) number, which must be written on the parcel to facilitate its reception.This step also allows you to confirm the exact return address, which is not always located in China: some sellers use European warehouses or third-party logistics centres. An incorrect address can lead to the parcel being lost or returned to the sender. Always obtain written confirmation and keep it safe to secure your return.
Returning a Parcel to China: The Essential Steps
Returning a parcel to China involves several key steps: preparing the parcel, using the correct packaging standards, providing accurate customs declarations, tracking your shipment closely and possibly taking out insurance. Each step plays a crucial role in the success of your return.
Prepare the Parcel Carefully to Avoid Any Refusal
Returning a parcel to China requires careful preparation. To ensure it arrives in good condition:
- Use a sturdy cardboard box and add internal protection such as bubble wrap, especially for fragile items.
- Keep the original packaging and all accessories if the seller requires it.
- Include a copy of the invoice and the RMA form if provided.
- Clearly mention the order number, the recipient’s address and the parcel contents on the label.
For specific products such as electronics, liquids or textiles, ensure the packaging complies with safety and shipping standards.
Good preparation reduces the risk of refusal and makes refund processing easier.
Customs: A Mandatory Step for Any Return to China
Any parcel sent outside the European Union must go through customs. A proper declaration (CN22 or CN23, depending on the weight and contents) is essential to avoid delays or unexpected fees.Always indicate:
“Returned goods – no commercial value” to signal that it is a return and not a sale. Attach the original invoice and any documents requested by the seller.
If you wish, you can also take out shipping insurance to cover the parcel’s value in case of loss or damage, especially for high-value items.
Tracking Your Parcel Until It Arrives in China
Once shipped, keep the tracking number and proof of posting. Tracking allows you to see where the parcel is and react quickly in case of a delay or issue.Some Chinese platforms use local tracking once the parcel arrives in China. Share the tracking number with the seller to speed up confirmation of receipt and the refund process.
What to Do if There Is a Problem When Returning a Parcel to China
Despite all precautions, issues can occur: customs blockage, loss, or refusal by the seller. If this happens:
- Keep all proof of posting, photos of the parcel and communications with the seller.
- Contact the carrier for clarification.
- If the payment was made through a platform such as PayPal, AliExpress or eBay, open a dispute to obtain assistance.
- Check what compensation is possible based on the declared value or any insurance taken out.
Returning or Sending Parcels to China Easily with Happy-Post
To simplify your international returns and shipments, Happy-Post offers a practical, fast and reliable solution for individuals and professionals.
Competitive Prices for All Your International Shipments
Happy-Post enables you to send parcels to China up to 25 kg, with dimensions suitable for air transport (sum of dimensions < 150 cm, each side < 100 cm). The system automatically calculates volumetric weight and optimises packaging to reduce your costs.
Flexible Delivery Options to Suit Your Needs
Several options are available:
- Premium for faster delivery
- Tracked to monitor the parcel’s journey
- With signature for secure delivery
- Drop-off point or home collection as needed
This flexibility allows shipments to be adapted to both individuals and businesses.
A Practical Solution for E-Commerce Sellers
Happy-Post provides connectors for Shopify, Wix and other platforms, allowing you to:
- Sync orders automatically
- Generate labels in just a few clicks
- Track shipments in real time from your shop
Tracking and Security for Your Returns to China
Full tracking ensures parcel traceability up to final delivery, which is essential for secure returns and faster refunds or exchanges.
Why Choose Happy-Post for Your Shipments to China?
Happy-Post combines reliability, speed and savings. Through Landmark Global, it benefits from facilities close to major European transport hubs and serves more than 250 destinations, including China. Preparation, secure transport, full tracking and flexible options: everything is designed to simplify your international returns and shipments.
Returning a Parcel from the Most Popular Chinese Shops & Marketplaces
Some Chinese shops and marketplaces are highly popular among international buyers. Each has its own rules for returning a parcel to China, and knowing these specifics helps you avoid problems or refusals.
AliExpress
AliExpress is one of the most widely used platforms for shopping in China. For a return to China:
- Check the seller’s return policy under the “Return Policy” tab.
- Returns must generally be made within 15 to 30 days after reception.
- Some products are non-refundable or only eligible for exchange.
- Obtain an RMA number from the seller and write it on the parcel.
Some returns may be free through local warehouses, depending on the seller and your country.
Shein
Shein is a Chinese brand founded in Nanjing in 2008, specialising in online fast fashion. To return a parcel to Shein:
- Check the return policy on the website or app. Returns are generally accepted within 30 days of delivery.
- Items must be in their original packaging and unworn.
- Obtain a return label or RMA number via your Shein account before sending.
- Return fees may apply depending on your country and the product type.
Taobao / Tmall
- International returns are rarely handled directly by the seller.
- You must contact customer service to obtain the address and accepted shipping method.
- Return costs are almost always paid by the buyer.
For returns to Taobao or Tmall, specialised logistics services such as Happy-Post make the process and tracking easier.
JD.com
- Returns to China are possible depending on the seller, generally within 7 to 30 days.
- Products must be in their original packaging and accompanied by the required documents.
- JD.com may request additional proof, such as product photos, to validate the return.
General Tips for Returning Parcels from Chinese Shops
- Always obtain written approval from the seller before sending the parcel.
- Check whether an RMA number is required and write it on the parcel.
- Expect longer processing and refund times than for domestic returns.
- For valuable items, take out shipping insurance to secure the return.
Returning a Parcel to China Easily
Returning a parcel to China no longer has to be complicated. By following the key steps — seller authorisation, parcel preparation and customs forms — you can handle returns smoothly and confidently. For an even simpler and more secure process, Happy-Post is the ideal partner: full tracking, competitive rates and solutions adapted to all international shipments. With the right habits and the right carrier, returning parcels to China becomes fast, reliable and stress-free.
FAQ – Returning Parcels to China
1. How can I return a parcel to China from France?
To return a parcel to China from France, start by checking the seller’s return policy and obtaining their approval as well as the correct address. Then prepare your parcel, complete the customs declaration (CN22 or CN23) and choose a reliable tracked carrier to secure the return.
2. Which documents are required to return a parcel to China?
To return a parcel to China, you generally need:
- A customs declaration (CN22 or CN23)
- A copy of the invoice or receipt
- An RMA number provided by the seller, if applicable
- A content description including the statement “Returned goods – no commercial value”
3. How much does it cost to return a parcel to China?
The price depends on the weight, size and chosen carrier. Standard postal rates usually start around €15–20 but can reach €50–100 or more for large or express parcels. Specialised solutions such as Happy-Post help reduce the cost of returns to China.
4. How long does it take for my parcel to reach China?
Delivery times vary depending on the option chosen:
- Economy: 10 to 20 days
- Standard: 7 to 12 days
- Express: 3 to 5 days
These times may increase during busy periods or if Chinese customs require additional checks.
5. Can the seller refuse a return to China?
Yes, if the return conditions are not met: missed deadline, used product, missing RMA number, incorrect shipping address or damaged parcel. Carefully reading the seller’s policy and keeping all proof of posting is essential.
6. What should I do if my parcel is held in customs during a return to China?
If your parcel is blocked, customs may request:
- Proof of purchase
- Confirmation from the seller
- A detailed content description
- Clarification of the declared value